The Peril of Perfection: Why Waiting for a Flawless AI Strategy is a Mistake
Workday CIO Rani Johnson explains why enterprise leaders must embrace AI through iteration rather than waiting for a perfect strategy. Focus on access, trust, and a culture of learning.
The greatest risk isn't getting AI wrong; it's waiting for a 'perfect' strategy while the world races ahead. Rani Johnson, CIO of Workday, argues that enterprise technology leaders shouldn't let fear dictate their pace. Just as early skeptics doubted online shopping and SaaS, those who hesitate to adopt AI today risk being left behind in a transformation moving at lightning speed.
Shifting IT's Role from Gatekeeper to Innovation Enabler
IT leadership is undergoing a massive shift. We're no longer just the gatekeepers of hardware and software. At Workday, the focus has been on demystifying AI by putting it directly into the hands of employees. Instead of waiting for an end-to-end master plan, they rolled out features integrated into existing daily tools to build awareness and excitement.
The company’s 'AI Champions' initiative proved invaluable. These internal advocates shared real-life use cases within their teams, making AI feel like a shared opportunity rather than a top-down mandate. Trust isn't built through policy; it's built through access and hands-on learning.
Redefining ROI for the AI Era
Traditional evaluation criteria, with a rigid focus on immediate quantifiable ROI, are insufficient for AI's dynamic nature. Leaders must value the speed of learning and the uncovering of new possibilities. One Workday team developed a tool for earnings reports in just weeks with minimal resources, proving that rapid, iterative development is more valuable than waiting for technology to fully mature.
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