#AI customer service
Total 2 articles
TechEN
The Death of Call Centers as We Know Them
AI-native customer service agency 14.ai raises $3M to replace traditional support teams. Can humans and AI really work together, or is this the beginning of the end for customer service jobs?
TechEN
Airbnb's AI Handles 33% of Customer Support—Is This the Future?
Airbnb's AI agent now handles a third of North American customer support. CEO believes AI outperforms humans. Global rollout planned within a year.
