Coupang Unveils $1.17 Billion Compensation Plan Following Massive Data Breach

Coupang Inc. just dropped a massive plan to address its biggest-ever security failure. On December 29, 2025, the e-commerce giant announced a compensation package worth over 1.68 trillion won ($1.17 billion) after a data leak exposed the personal details of 33.7 million customers—nearly two-thirds of South Korea's population.

Coupang Data Breach Compensation Plan Breakdown

Under the new plan, each of the 33.7 million affected users will receive 50,000 won ($35) in discounts and coupons. This isn't a cash payout, though. The compensation is split into specific vouchers: 5,000 won for Coupang shopping, 5,000 won for Coupang Eats, 20,000 won for travel products, and 20,000 won for luxury fashion items via R.LUX. The company plans to start rolling out these credits on January 15, 2026.

Backlash from Consumer Rights Groups

Not everyone's buying the apology. The Korea National Council of Consumer Operations slammed the move, calling it a "mockery" and a thinly veiled marketing strategy. They argue that by using coupons instead of cash, Coupang is essentially turning a massive privacy violation into a promotional event to drive more sales and retain its Wow membership base.

There's also a major gap between the company's claims and the government's stance. While Kim Bom-suk's company insists that only 3,000 accounts were actually saved and deleted by the rogue employee, South Korean authorities have dismissed this as a "unilateral claim." A joint investigation is still ongoing to determine the full extent of the damage.