#customer loyalty
Total 2 articles
EN
The Friction Tax: How 'Minor' Design Flaws Signal Major Business Failure
An analysis of how minor user experience flaws, from car touchscreens to bad packaging, are not just annoyances but critical indicators of brand decay.
EN
The Keyboard and the Churn Rate: Why a Viral Relationship Spat Is a Warning for Every CEO
A viral story about a keyboard reveals a deep societal shift from gratitude to transactionalism. Here's why it impacts your company's future.